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Leon Customer Portal
IMPORTANT NOTICE: Starting 01 July 2026, anonymous ticket submissions will no longer be supported in the Customer Portal.

All users will be required to log in before submitting a support request. If you haven't registered yet, please create an account.

  1. Leon Customer Portal
  2. Leon Software Customer Support

Report a bug

By sending the completed form, I declare that I am familiar and I agree with Leon Software Sp. z o.o. Sp. k. Data Processing Policy

Required fields are marked with an asterisk*

Summarize the bug briefly.

How does a bug impact company operations?

Please provide details of the problems you are having.

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